Tuesday, December 22, 2015

Do you know what time it is??

We are 8 days away from the start of a whole new year...Scary? Exciting? Thrilling? All of the above?
The old adage to "finish strong" comes to mind in that, you don't have to wait 8 days to somehow trip into a new beginning. 

There's no time like the present, and why not let this "present" be a gift you give to yourself in the way of taking small steps or major leaps for your career and professional development (you knew it was coming!?).

I'm extremely fortunate in that every day I get to effect positive change in people's lives. I study and train (and intuit) to help people discover and define their uniqueness and share their greatness with the parts of the world that they choose to insert themselves into.

I wake up in the morning excited about who the next person will be that my "present" affords me the opportunity to assist. Will it be you? 

Check your watch and ask yourself, how much time you can afford to waste before you decide to go ahead and do what you've been meaning to do all along. Then, go ahead, take that step, make that stride, and do something for your career development now. You know what time it is!

I'd be more than happy to learn how I can help you in your pursuits. Learn more about my committment as your Career Consultant, HERE, from now to 2016 and beyond. I look forward to hearing from you.

Best to you and yours this holiday season, and Happy right now!

Friday, September 11, 2015

Entering a New Career Arena: A Temporary Stay at No Experienceville

About 30% of the clients I work with are seeking counsel concerning transition to a new career/field. One of the primary barriers that they face to making the jump successfully is that they have no established experience. No matter how sure they are that they want or need the change, the question of experience is a common one.

A misunderstood facet of gaining experience is that you have to have gotten paid in order to put the experience on a resume, to be competitive in the application process or to impress an employer in an interview...WRONG! The deal maker with experience as it relates to convincingly adding it to your armory of Dragon Slaying Stories (a la Liz Ryan) is your approach. Simply put--pursue every experience as if you're the boss and the buck stops with you. That is to say, let excellence be your credo, study up, and learn from your attempts.


So, what does that look like practically? Here are two common ways, and insigh into how they've served me well in my professional development efforts. Hopefully they will help you too:

Volunteerism- This is an underappreciated yet awesome way to gain valuable experience in an area where you're trying to build expertise, gain credibility, and establish a track record of success. Underappreciated because many people going through career changes are supporting families and/or still need to work where they are, so time can be very limited. Good things about volunteering include the great level of flexibility involved, and they fact that building experience doesn't really have to take that much time.

As a volunteer, you get to choose what you want to offer and doing your research will allow you to benefit organizations that can most use what you do well. Also, doing what you do well, and faitfully so, can put you in the front of the line for consideration should paid opportunities open up.

Personal anecdote: I signed up to volunteer for an organization, after research within areas of my personal interest, I appreciated the organization's mission and saw they had a need for an area that I was interested in, but didn't have very much experience with. Going through the proper channels that they outlined (i.e. volunteer application, orientation, etc.), I was able to present my enthusiasm as well as my prepared "pitch" to the organization's Volunteer Coordinator and Executive Director. This pitch including ideas for development/growth, researched best practices, and a communicated understanding of their current state with the area of interest. After six months of volunteering, doing good work, demonstrating results in the area, building good rapport with organization constituents, presenting new ideas, being open to assisting with other areas of need, etc., I was approached by the organization for a paid contract role! Not only that, the paid contract expanded over time as my expertise was developed and my professionalism continued to be displayed. I still work with the organization two years later! 

Entrepreneurial Efforts-The Internet age makes almost anyone look like an expert nowadays. That's good and bad: good because you can get a Web page to advertise services in the area you're hoping to build toward and have a good presentation for those looking for what you offer. Bad because not everyone who has a Web page delivers quality (but good again, because you have an advantage if you do...). The goal is to be good at whatever you do, then "practice, research and more practice, training, practice, repeat." This represents a good model for success!

I had an individual mention to me in conversation that she was interested in breaking into recruiting after being in customer service in the healthcare arena for nearly a decade. My advice to her was to start finding people a job and be able to talk knowledgeably and in detail about your approach and impact. Is it really that simple? YES! The fact that you do it on your own can be more of a selling point due to the drive, initiative and resilience needed to be successful when you are your own primary resource.

Personal anecdote: My last year in graduate school as an intern, I was in a very different place in life than a traditional, straight-out-of-undergrad. graduate student. I was more interested in contracting or consulting than landing a full time role in the Career Development field, but if experience was required outside of my internships (and many did require that), I didn't have any! What to do?! I started a Facebook page that has developed along with my personal/professional brand. I, also, made as many opportunities to review resumes, offer career development advice and the like as I could--for free! I pursued the appropriate certifications and licensure in my field for added credibility. Lastly, when people I helped appreciated the service and products I provided, I asked them to share that (via LinkedIn recommendation, Facebook posts, survey feedback, etc.), and they told a friend, who told a friend, who told a friend. Three years later, I have a roster of near 60 clients, and a tested approach to my practice that I am sharing, in part, with you now.

The moral of the story is, experience can be what you make it. Some fields lend better to being able to manufacture your own opportunities than others, but that doesn't mean you can't or shouldn't try. These methods can be a good "hold over" until you find work in a different platform, like a full-time employee. They can develop into the kind of work you want to make for yourself as well, or can be additional roles you take on along with full-time work. The choice is yours and in this worldwide, competitive market it is always better to have choices.

Monday, July 20, 2015

The ABCs of Accomplishment Statements



A good meal is even more enjoyable when there is care and attention placed into the details of making it. Everyone needs to eat, yet when choice isn’t particularly limited, why not have the best? Taking the necessary steps to become an employer’s candidate of choice involved submitting a résumé reflecting detailed preparation.

Properly attending to the accomplishment statement, which is a bulleted phrase that details work experience, is an important part of preparing the résumé. Unfortunately, a common practice in providing this information is merely to list responsibilities, daily duties or tasks. This typically involves dragging a sentence from a job description and plopping it haphazardly onto a résumé. There are flaws with that approach in that job responsibilities fail to do the following:

·         Reflect the actual work that is done day-to-day

·         Advertise the uniqueness of the person performing the tasks

·         Define the degree of impact a person has on the department/company

Having well-crafted statements that capture achievement and clarify the employee’s value takes the savvy individual straight to the head of the class. How, then, are grade “A" statements written that truly reflect accomplishment? There first must be a shift in how work is considered. This shift involves one’s prescribed duties becoming much more than a "to do" list, including:

·      Learning, with vigor, the business’ or department’s “pain” (i.e. the biggest or most significant problems or opportunities)

·      Looking, with intention, for ways to apply individual strengths to the role, both intra- and interpersonally

·      Tracking, with diligence, the applications of strengths and the outcomes

Demonstrating accomplishment is first about looking for ways to make an impact and consistently recording the contributions made. As for the practice of writing, some basic rules or "ABCs" of résumé accomplishment statements follow with examples:

The “C” Accomplishment Statement  This level reflects the most basic statement which only captures responsibilities, akin to a job description.

Example: Responsible for compiling and generating reports.

The previous example is from a Customer Service Representative job posting. While it can serve as a good starting place, it is a bad stopping place.

The “B” Accomplishment Statement  This level applies good phrase structure (starts with a power verb, no period at the end), quantifies the task (addresses how many/much, and how often) and answers basic journalistic questions (Who? What? When? Where? Why? How?).

Example: Compile(d) and generate(d) six to ten financial reports monthly in Microsoft Excel for review by department leadership

The reader's mind can start to rest concerning unanswered thoughts about what this individual really does and why.

The “A” Accomplishment Statement  The last layer uses the STAR/BAR (Situation-Task-Action-Result or Behavior-Action-Result) method to guide composition of the most compelling statements demonstrating scope AND impact.

Example: Innovated the monthly financial reporting production process for six to ten reports, considering a departmental lag in delivery times, by utilizing a free software add-on to auto-generate reports, supplying documents in preferred formatting, directly to leadership saving six labor hours ($300) per month

Drops mic. The reader is provided with information on a problem that existed for a company that this individual’s contributions helped to alleviate and thereby saving money. There is fodder for the reader to want to know more about how this accomplishment could be applied to their department or company.

A prime opportunity to entice potential employers, although many reviewers will not spend much time on a résumé, is through substantive and effective accomplishment statements. With just seconds to make an impression, positioning the reviewer to look at “A” level accomplishments ensure that the time is useful. Make a concerted effort, and perhaps utilize some professional assistance, to turn “C” level accomplishments statements into “A” level ones so that the reviewer’s few seconds turn into a few more. Once you’ve grabbed the reviewer’s attention in a meaningful way, the employer’s decision to extend the interview invitation becomes a no-brainer.

If you're looking for more help writing stronger accomplishment statements shoot me an email, with your resume attached to alexandra@aacareercounsel.com. I'll do a no cost assessment and provide pointers to take you to the next level!


Wednesday, January 21, 2015

Prepare and negotiate, Negotiate, NEGOTIATE!

Negotiation is a topic of recent interest to me in the world of career development. It is often an underutilized, but potentially very rewarding tool as your career progresses and opportunity presents itself. More directly, it is an informed means whereby you can see that your needs and the needs of a
current or potential employer are met. This way everyone benefits from the outcome!

When to Negotiate
Getting an Offer
  • EVALUATE: look at offers based on market research (Glassdoor.com or salary.com are good resources), your needs and the company’s needs. Ask lots of questions, get the offer in writing, do comparative analysis. 
  • YES, MAYBE NO: It may not be the right offer for you if there is no room to negotiate, and that's okay. It's better to turn down an opportunity if it will be great for them, but not for you--or vice versa. You'll likely only find out in the end what you already suspected after wasting time and energy. 
  • DEAL MAKERS/BREAKERS: Vie for things in a way that would ensure each party's interests are fairly represented. Be flexible, but know your worth and hold tight to what needs are tied to your most closely held values.
Making an Offer/Contractor Proposal
  • You can put forward a one page proposal that demonstrates how you could leverage expertise to produce measured results in meeting a key need of the company/organization.
  • Do this in response to an open ad., or a researched business need; in anticipation of an offer for a role you've interviewed for; or if you were well-liked as a candidate but weren't the top choice for the role.
  • Sections to include: a summary, details of the organization need, your qualifications and how you will meet the need, success metrics, requested compensation range, and follow up requested.
Annual Review
  • In preparing for a salary increase request or role/responsibility change in a current position, evaluation time is a prime opportunity to vie for the desired outcome via calculated negotiation. It is important to have some sense of organization/ department budget constraints, HR policy related to employee rights and position/salary change requests 
  • Before the review meeting date, request some time during the meeting with your supervisor to talk about needs you have and have a document prepared that briefly and clearly supports your requests (summary of requests, rationale, and supporting evidence/documents)
Seeking a Counter-Offer (Upon receiving another job offer in a current position or two offers simultaneously in a job search)
  •  I’ve read that seeking a counter offer can be seen negatively by companies if you're currently employed, so you have to really be sure that your current position won’t be jeopardized and that you’re perceived as an asset in the department/company.
  • Request a conversation time to share your requests/needs, how staying on benefits the company and be prepared to share details of the other offer.
Tools for Successful Negotiation
Research and Documentation
  • Get information on budget status for your department or company
  • Keep your contributions, and evidence of how and where you exceeded responsibility, well-documented
  • Know your rights and workplace policies related to salary/raises/role change
  • Know how your salary and benefits compare to market rates in your state/city/industry
Characteristics of Successful Negotiators
  • Confident
  • Desire to serve
  • Diligent
  • Prepared
  • Patient (yet with a sense of urgency)
  • Excellent in work/work ethic
  • Logical and evidence-based arguers vs. emotional and “personal” arguers (make your appeals based on evidence not on personal issues or pathos. It's not about being nice, it's about presenting facts and advocating for your interests. 'Nice' people get paid less, anyway according to this Notre Dame study!)
Other Items to Consider
  • Having an internal advocate (your boss ideally, a co-worker, company administration, etc.) is more likely to produce favorable results with internal negotiation efforts. Colleagues and other third party contacts that can attest to your work are key, as well as a friend/trustworthy colleague in the human resources department. Make your network work!
  • Keep a file and actively collect past reviews, anecdotes, reference letters, and recommendations for your work to refer to for negotiation times, especially in a current role
  • Women are less inclined to negotiate than men, due to well-studied 'costs' women pay for negotiating (this Harvard Business Review article explains), but underscores the importance of a Win-Win perspective in negotiation (referred to as an "I-We" strategy in the article)
  • ALWAYS NEGOTIATE! The worst that can be said is no...and no could very well be the answer- consider your approach or your evidence, the timing, employers resources, and ask for feedback on why the negotiation wasn't successful. If first you don't succeed try, try again (at the appropriate time)!